Terms & Conditions


By placing an order on this site, you accept and agree to abide by all these terms and conditions.

Privacy Policy

We do not store credit card details, nor do we share any customer details with any 3rd parties.


All prices quoted are in £ GBP and are inclusive of VAT at the current rate. In the event that a product is listed at an incorrect price, we reserve the right to cancel any order placed to purchase the product listed at the incorrect price, this is regardless of whether an order confirmation email has been received or your credit/debit card has been charged.


It is our practice to confirm orders by email once an order has been placed, however the receipt of an email order confirmation does not constitute our acceptance of an order. All orders placed are subject to acceptance by us, and our acceptance of an order will only be confirmed once we send an email to you confirming the shipment of your order. A contract with us will only be formed when you receive an email from us confirming the shipment of your order, and that contract will only relate to the products included within the email confirming shipment.

We reserve the right to cancel an order at any time, this includes rescinding our acceptance of an order and cancelling it thereafter, even if an order confirmation email has been received or your credit/debit card has been charged. We also reserve the right, without prior notice, to refuse service to any customer. In the event that an order is cancelled by us after your credit/debit card has been charged, we will issue a refund to the same card.

Once items have be personlised Ardvad is unable to except returns.

If returning unbranded items a 20% restocking fee shall be applied.


Delivery is estimated to be approximately two weeks from receiving funds.

Delivery times stated are approximate, but we endeavour to dispatch orders within the stated times. Shipping options and turnarounds are stated in terms of working days (Mon-Fri 9am – 5.30pm, excluding Bank Holidays).It is the customer’s responsibility to make sure that all contact details, including the delivery address, are correct and that the customer is able to accept the delivery at the address given. Orders which are returned to us due to the customer not being able to accept delivery at the given address will be subject to another delivery cost to be borne by the customer. Very occasionally delays occur which are outside our control. We cannot be held responsible for courier delays after orders have left us.

Orders paid for by Paypal can only be delivered to the confirmed address provided to us by Paypal.

Order Amendments & Cancellations

By placing a confirmed order, the customer accepts that the order is final. We will try to accommodate order changes or cancellation requests, but cannot guarantee it will be possible.

All cancellations that are requested by the customer will be subject to a charge, as we may have already prepared artwork, ordered stock that we do not hold or re-organised our production line. Please be aware that a minimum charge of 15% of the total of the customer’s order will stand.